Customer Care
Returns & Refunds
We want you to love every piece. If something isn't quite right, our returns process is simple and seamless.
How to Return
Step 01
Request Your Return
Log in to your account and go to My Orders. Select the item(s) you wish to return and submit your request with the reason for return. Our team will review and confirm your return instructions.
Step 02
Prepare Your Package
Place your item(s) in their original packaging, with all tags attached. Items must be unworn, unused, and in original condition.
Step 03
Ship Your Return
Once your return request has been approved, ÉVOQUE MODE will provide the required return shipping label and return instructions through our preferred logistics partners. Securely pack your item(s) and ship your return using the provided label.
Step 04
Receive Your Refund
Once your return has been received and approved, your refund will be processed within 5–10 business days to your original payment method. Sale items are eligible for store credit only.
Returns are accepted within 14 days of delivery. To ensure a seamless experience, Évoque Mode provides a prepaid return label for all approved returns. The cost of this service will be deducted from your refund.
Return Policy
14-Day Return Window
You have 14 days from the date of delivery to request a return. Items must be returned within this timeframe to be eligible for a refund.
Easy Returns with Prepaid Label
For your convenience, Évoque Mode provides a prepaid return label for all approved returns. The cost of the return label will be deducted from your refund once processed. Return fees may vary depending on your location.
Original Condition
Items must be unworn, unused, and unaltered, with all original tags and packaging intact. Returns that do not meet these conditions may not be accepted.
Refund
Once your return has been received and approved by our warehouse, your refund will be issued to your original payment method or, if preferred, as Store Credit to your ÉVOQUEMODE account.
Refund Time Frame
Return Handling Fees
A return handling fee per return package will be deducted from your refund as follows:
Customers are responsible for the applicable international return shipping costs.
Non-Refundable Charges
Original shipping costs, duties, taxes, customs charges, and return handling fees are non-refundable unless the item is faulty or incorrect.
Frequently Asked Questions
Can I exchange an item instead of returning it?+
Exchanges are currently unavailable. If you wish to exchange an item, please return it following the instructions and place a new order.
You have 14 days from receiving your order to:
- Create your return , or, if you are a registered user, by logging in to your .
- Drop off your return at the nearest shipping carrier access point.
- Send your purchase back to us — all returns must be processed through the ÉVOQUEMODE website or app and use return labels provided by ÉVOQUEMODE.
What items are not eligible for return?+
Items marked as "Final Sale," personalized pieces, swimwear (if hygiene seal is removed), and intimate apparel are not eligible for return or exchange.
Receiving a refund+
You will receive an email to confirm once your return has arrived back with us. Please note, if you have sent back item(s) separately, you'll receive an email for each return shipment. Once we have completed your refund you will receive another email.
You can choose to receive your refund either as Store Credit to your ÉVOQUEMODE account or back to the original payment method.
If you paid for your order in store credit and another payment method and received your order in a single shipment, if you decide to make a return, we will refund the amount as it was charged.
If you paid for your order in store credit and another payment method and received your order in multiple shipments, if you decide to make a return, we cannot guarantee that we will refund the amount as it was charged: please check the refund confirmation email and should you have any questions.
Refund time frame may vary depending on the payment method:
Subject to compliance with our Return Policy, refunds will be issued once your return has been received and approved by our warehouse partner.
A return handling fee per return package/shipment will be deducted from your refund as follows:
For returns from the United States and all other international destinations to Europe, customers are responsible for the applicable international return shipping costs.
Original shipping costs, duties, taxes, customs charges, and return handling fees are non-refundable unless the item is faulty or incorrect.
Can I return an international order?+
Yes, international returns are accepted.
To ensure a seamless experience, Évoque Mode provides a prepaid return label for approved international returns. The cost of this service will be deducted from your refund.
Please note that return shipping fees may vary depending on your location.
Any duties and taxes paid at checkout are non-refundable, as they are collected by local authorities.
I received a damaged or incorrect item. What should I do?+
If you have received a damaged or incorrect item, please contact our Customer Care team within 48 hours of delivery. Upon review, we will arrange a complimentary return and replacement or refund where applicable.
How to track your return+
Once your return has been approved, you will receive a confirmation email with your return instructions and tracking details.
If you are using the Évoque Mode prepaid return label, you can track your return shipment directly through the carrier using the tracking link provided.
Please allow time for your return to reach our warehouse and be processed. Once your return has been received and inspected, you will receive an email confirmation, and your refund will be processed accordingly.
You can also follow the status of your return at any time by logging into your account and visiting . You will be notified at each stage of your return journey, from shipment to final processing.
Repeated returns not in compliance with the Return Policy+
We offer a flexible return policy to make your online shopping experience even easier.
We do monitor the number of returns made by customers in order to verify that purchases are made for personal, consumer purposes — and are not pursued for commercial, entrepreneurial, or professional reasons, or otherwise related to fraudulent intent.
Frequent or repeated returns that breach our will be flagged.
In such cases, at our discretion, we may proceed to close your ÉVOQUEMODE account or refuse future orders.
Need Help With a Return?
Our Customer Care team is available Monday–Friday, 9AM–6PM EST.