Question 1

How long does shipping take?

Accepted Answer

SHIPPING_TIME_CUSTOM

Question 2

Do you ship internationally?

Accepted Answer

Yes, we offer international shipping to a wide range of destinations across Europe, the United States, Africa, the Middle East, and Asia. Shipping rates and delivery times vary depending on your location. Duties and tax are included for the United States, Canada, and Australia. For Europe (non-EU) and the rest of the world, duties and taxes may apply upon delivery and are the responsibility of the customer.

Question 3

How can I track my order?

Accepted Answer

Once your order ships, you will receive an email with tracking information. You can also view your order status by logging into your account.

Question 4

Can I modify or cancel my order?

Accepted Answer

Orders can be cancelled free of charge within 24 hours of placement from your account. After 24 hours, please contact concierge@evoquemode.com — a €15 handling fee applies if the order has not yet shipped. Once shipped, the order must be received and then returned.

Question 5

Where do you ship from?

Accepted Answer

Orders are shipped from our trusted European luxury sourcing network. Depending on the designer and availability, your item is dispatched from one of our verified European partner locations.

Question 6

What is your return policy?

Accepted Answer

We accept returns within 14 days of delivery for unworn items in original condition with tags attached. Final sale items are not eligible for return.

Question 7

How do I initiate a return?

Accepted Answer

Log into your account, go to your order history, and select Request Return. You have 14 days from delivery, and a prepaid label will be emailed to you.

Question 8

When will I receive my refund?

Accepted Answer

Refunds are processed within 5-10 business days after we receive your return. The refund will be credited to your original payment method.

Question 9

Can I return items marked as Final Sale?

Accepted Answer

Items marked Final Sale are not eligible for return, exchange, or refund.

Question 10

Can I exchange an item instead of returning it?

Accepted Answer

Exchanges are currently unavailable. Please return the item within 14 days and place a new order for the replacement.

Question 11

How should I care for my garments?

Accepted Answer

Each garment includes care instructions on the label. Generally, we recommend gentle hand washing or dry cleaning for delicate fabrics. Store items in breathable garment bags.

Question 12

Are your products sustainable?

Accepted Answer

We are committed to sustainability. Many of our pieces are crafted from organic, recycled, or responsibly sourced materials. We partner with ethical manufacturers.

Question 13

How do I know that the products you sell are authentic?

Accepted Answer

Every item on Évoque Mode is sourced from verified suppliers and guaranteed 100% authentic. Pieces ship in original designer packaging with tags and dust bags where applicable.

Question 14

What payment methods do you accept?

Accepted Answer

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Shop Pay. Payment plans are available through Shop Pay.

Question 15

Is my payment information secure?

Accepted Answer

Yes, all transactions are encrypted with SSL technology. We do not store your complete credit card information on our servers.

Question 16

How do I create an account?

Accepted Answer

Click the account icon in the navigation and select Create Account. You can also create an account during checkout.

Question 17

I've forgotten my password – what do I do?

Accepted Answer

On the Sign In page, follow the Forgot Your Password instructions. We will email you a link to set a new password.

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Frequently Asked Questions

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